Contact, Compliance & Grievance
Use the channel that matches your request. For all financial-services and regulatory matters, please write to the dedicated mailbox so your request is logged and routed correctly.
Registered Office
Flux International LLC
1209 Mountain Road Pl NE, Ste H
Albuquerque, NM 87110, United States
NY DOS ID: 6881720 · LLC filed June 13, 2023
Channels
Customer Support
General Help & Account Queries
Account access, transactions, KYC documents, dashboard issues and product questions.
support@fluxinternational.orgResponse SLA: 2 business days
Legal
Contracts & Legal Notices
Service agreements, data-processing addenda, intellectual property and lawful information requests.
legal@fluxinternational.orgResponse SLA: 5 business days
Compliance / MLRO
AML, KYC, Sanctions
Anti-money-laundering enquiries, source-of-funds documentation, sanctions screening, suspicious-activity reports and regulator correspondence. The Money Laundering Reporting Officer (MLRO) is the designated point of contact.
compliance@fluxinternational.orgResponse SLA: 3 business days (urgent: same day)
Grievance Officer
Complaints & Escalations
If our support team has not resolved your concern, escalate to the Grievance Officer. Acknowledged within 2 business days; resolution within 30 days as required under the IT Rules, 2021 and applicable financial-services regulations.
grievance@fluxinternational.orgResponse SLA: Acknowledged within 2 business days
Escalation Ladder
- Level 1 — In-app help &
support@fluxinternational.org - Level 2 — Grievance Officer at
grievance@fluxinternational.org - Level 3 — Compliance / MLRO at
compliance@fluxinternational.org - Level 4 — If still unresolved within 30 days, you may approach the financial-services ombudsman or regulator competent in your jurisdiction (e.g. RBI Integrated Ombudsman in India, Financial Ombudsman Service in the UK, CFPB / state regulator in the US).
Regulatory Status
Flux International is a financial-technology platform. Regulated banking, custody, payment and foreign-exchange services are delivered through licensed Partner Institutions. Where a specific licence (such as the RBI Payment Aggregator — Cross-Border authorisation for Indian client flows) is required, Flux either operates through a duly authorised partner or has an application in progress. Full disclosures are available on the Regulatory Disclosures page.